Shipping policy


Processing Time

All orders are processed within 1-3 business days of receiving payment. Custom, handmade, or made-to-order items may require additional processing time, which will be noted in the product description.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight or dimensions of your items.

Domestic & International Shipping

We currently ship throughout the United States and to select international destinations. International customers are responsible for all customs duties, taxes, and import fees as required by their country.

Delays & Exceptions

Please note that shipping delays may occur due to holidays, severe weather, or carrier-related issues. We appreciate your patience and understanding during such events.

Incorrect Addresses & Failed Deliveries

Please ensure your shipping address is accurate when placing your order. Cottage Industry is not responsible for packages lost due to incorrect or incomplete addresses. If a package is returned to us due to an undeliverable address, additional shipping charges may apply to resend it.

Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue, which may include filing a claim or arranging a replacement, if appropriate.

In-Store Pickup (Optional)

Free in-store pickup is available at our San Francisco location during regular business hours. You will receive a confirmation email when your order is ready for pickup.

SPECIAL OR OVERSIZED ITEM POLICY
Certain items—such as large-scale artwork, grouped installations, exceptionally high-value items
(e.g., fine art, gemstones), or objects requiring specialized handling—may be designated as Special or
Oversized Items at the time of purchase.
These purchases are subject to the following:
• Must be picked up within 14 calendar days.
• If not picked up, a daily storage fee of $125 per square foot will apply beginning on day 15.
• Cottage Industry will provide a Special Item Pickup Agreement at the time of sale. This signed
agreement is required for all purchases of Special or Oversized Items, and outlines storage, security,
and liability terms specific to the item(s).
• This includes any artwork, jewelry, or merchandise of exceptional value, scale, or fragility, where
special insurance, handling, or security arrangements are necessary.
If not retrieved within 30 days, the item is considered abandoned.
In the event no agreement is signed, Cottage Industry’s standard pickup terms and fees still apply.